Calabrio, Inc.

Publicly Solicited Contract
Start Date:
July 30th, 2021
Potential End Date:
July 30th, 2027
Contract Number:
PS21015
Lead Public Agency:
League of Oregon Cities

This is a publicly solicited contract established through an RFP process conducted by a Lead Public Agency. This contract satisfies formal competitive bid requirements of most states. All NPPGov members are urged to seek independent review by their legal counsel to ensure compliance with all state and local requirements.

Products on Contract

  • Call Recording
  • Quality Management
  • Workforce Management
  • Speech Analytics
  • Calabrio One Bundle

Instructions to Access This Contract

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Contract Documents

Synopsis, MPA, RFP, and IGA available to logged in members.

Contact NPPGov
Customer Service
[email protected]
Phone: 877.329.8847

Testimonial

The purchase went great with no problems whatsoever. I do plan on checking/using NPPGov for any future purchases.
Jeffrey Peebles
Lyon County Sheriff's Office

Calabrio Overview

Calabrio provide Citizen Engagement tools to customers in the State, Local and Education spaces. It’s all about creating a positive citizen and employee experience – starting before the first contact with state or local services.   Public sector organizations can strategically apply workforce management, quality management and citizen interaction analytics technologies to craft a better citizen contact center experience. When new needs arise, these systems can scale to meet citizen needs and quickly handle claims as they develop—while providing flexible SLED pricing options to match fluid staffing changes.

Contact Info

Calabrio Contact Info

Henry Williams

[email protected]

612.309.9244

 

Mailing Address

Calabrio Mailing Address

241 N 5th Ave

#1200

Minnesota, 55401